911’s new technology allows some North Texans to share video of emergencies

Individuals who call 911 in some Dallas suburbs can now share live video to their crisis call takers.

The new programming is being used in Carrollton. It works in Addison, Coppell, and Farmers’ Branch because the urban communities utilize a joint dispatch center point.

The dispatchers can send a connection to those calling for help, which permits them to turn on video talk on their telephones.

The objective is to give people on call more data about the crisis and assist them with pursuing more educated choices before they appear.

“We are very happy to provide this service to our residents; it is going to be a game changer,” said North Texas Emergency Communications Center Executive Director Terry Goswick. “This feature will allow first responders the ability to see, first-hand, what is going on at the scene of the incident and allow the professionals to relay accurate information.”

There’s no application to download, yet the 911 guests must select in to begin the video visit. It closes when they hang up.

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