FTC warns shoppers of cyber scams as online ordering peaks during holidays
ByFunAsia 07 Dec 2020 11:44 AM 236

The cyber week may be coming to an end, but cyber scams are just getting started.

After a record-breaking $60 billion in cyber week sales, some of the shoppers might not even remember what they ordered. At this stage, consumers are the perfect opportunity for seasonal scammers.

So many calls are coming at a rapid clip from companies that pretend to be from Apple or Amazon and try to fraud you.

Monica Vaca, Associate Director FTC said, “We’re seeing an uptick in complaints, will be called business imposter complaints.”

Instructions like asking people to stay on the line or “press one” are some traits of scammers to access your personal information.

Vaca said, “What they’re trying to do is throw you off guard.”

The Federal Trade Commission posted some of the recordings on their website as a warning.

In one version of the scam, the caller says they're from Amazon and tell you about a problem with your account, like a missed delivery or an order they can't fulfill. Another recording says it's Apple and warning of a problem with an iCloud account.

In both scenarios, you're prompted to press one to speak with someone, but that person is just looking for personal information like account passwords or your credit card number.

The FTC warns: don't press one, don't call back any number you're given, don't give out your personal information, and hang up.

“They will not help you solve your problem,” Vaca said.

What should you do when you get such type of calls? Stop the call and go on your account yourself.

If you think the call is genuine, contact by turning to a website or customer service number you know is real.

The same rules are applicable to email correspondence. Be on the lookout for messages disguised as legit. How do you know they're not? Spelling errors and return email addresses that are not valid.

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